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Shipping & Returns

Delivery in UK

AG & Sons will deliver FREE in UK with Royal Mail Next Day Special Delivery Service. All items are covered with insurance during travel.

As most of AG & Sons items are made to order in our own manufacturing unit. Gold Items are delivered in 15 Working Days. Platinum Orders will be delivered in 15 Working Days. In any exceptional condition, if the item is getting delayed for delivery then you will be notified from us.  

 

International Deliveries

  • AG & Sons will deliver outside UK with UPS/FedEx Delivery Service/Royal Mail International Delivery Service. All items are covered with insurance during travel.

 

  • Please note that any duty and taxes of desired country are responsibility of the customer .
 

 

No Order Status Information
1 Processing   The Order has been placed and received.
2 Pre-Production   Your order is with our proudction team and getting ready to be manufactured.
3 In Production   Your order is currently in production and will be ready soon.
4 Post-Production   Your order is ready and now Quality Control and Hallmarking will be done.
5 Shipped   Your order has been shipped.
6 Delivered   Order has been delivered to your delivery address provided.


 

Can I cancel my order ?

  • Consumers have right to cancel the order. Once you have submitted the order then within 14 Days of Cooling off period, you can certainly cancel your order.
  • To cancel the order please call us on 0208 1111 247 or email us on info@agnsons.com and please quote your Order Number.
     

 

Can I arrange a specific day for delivery?

  • Yes, you can arrange a special day for delivery or we can deliver it to your work place. This can work as a great surprise for your loved ones.
 
  • Payment

     

    You can pay by various methods.
  • Card - If you are placing order using your credit or debit card then your card will be charged on the very same time while placing the order. 
  • PayPal - You can choose your PayPal Account during checkout to pay by PayPal.
  • Bank - You can pay by making a bank transfer. You need to contact us to use this tool to place order.
  • Installments - If you want to pay by installments then please contact us. We can help you with this.
 
  • Is my item insured in transit?

     

  • Yes all items are insured during transit.
 
  • What if I need my item fast?

     

  • If you need the item quickly please contact us on 0208 1111 247 before placing the order and we will do our best to help you.
 
  • 30 Day Money Back Guarantee & 1 Years Warranty

     

  • At AG & Sons (UK) Ltd we manufacture high quality product. We will also give you the best service as well at the same time. In case if you do not like the item when it reaches to you than you may return it to us and no questions will be asked.
  • The legal right to cancel as mentioned in our conditions of use will not be affected by our additional 30 day money back guarantee. The 30 day money back guarantee is an additional right we like to offer you.
 

     

 

  • Items must be unworn.
  • We will expect tags of the items to be as it is.
  • If item is not damaged/faulty/wrong while received then buyer pays the return postage .
  • Please include all the documents came to you originally.
  • International Shipment Return charges will be paid by buyer only.
  • Please allow 2-3 days for refund after we receive the item.
  • Please call us on 0208 1111 247 or email us on info@agnsons.com quoting your Order Number.